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Customer's Guide

Design Considerations

Color: Depending on your taste, a good rule of thumb is to complement while contrasting your cabinet color. The best way to do this is to take a color sample of the cabinet and put it up against the stone to see how the colors play off of each other. We suggest bringing flooring and paint samples along as well, as these items help bring the look together.

Patterning: There are two basic types of patterns in stone. Veining and speckled. Although it is a personal choice for one look over the other, consider a veining pattern to add focus to the countertops and speckled pattern for an integrated look. A veining pattern can help give the impression of a larger kitchen, because it makes the eye continue on.

Lighting: Different stones look different in different types of light. Natural light and ambient light may darken or lighten the overall tone of the stone. If possible, it is recommended to take a sample of the product home to see how it works in your environment.
Our Standards

Seams: Seams are within tolerance if they are no more then 1/16 inch in width and height. Our seams exceed these standards by being perfectly flat and on average 1/64 inch in width.

Backsplash: In some cases, your new backsplash may not touch the wall, and a gap may be visible. This is caused by the bows and warps in the wall, in which case, “paintable” caulking will be used to fill in these gaps.

Dust and Clean Up: Our installers will work to minimize the amount of unnecessary cutting and notching inside your home. Work Areas will be left in an acceptable broom swept condition. Countertops will be polished and left clean of debris and residue.

Installations: On average, installations take between four to eight hours to complete depending on the size of the project. For larger projects, a second day may be scheduled to install a full backsplash or perform other work.
DYI: Tile Tear-out

Are you a do-it-yourselfer? Although most of our customers prefer to have our teams remove and dispose of their existing countertops, for those who don’t mind the mess and hard work, we have put together a “how-to” on removing your own existing countertops and backsplash.

1.    Remove the contents from all lower cabinets to reduce the amount of clean up work needed after the demo.

2.    Cover your flooring with tarps that are thick enough to resist sharp debris that might hit it. Cover more than you think you need to!

3.    Turn the electricity off to the area you’ll be working in, and remove any electrical covers, outlets and appliances as necessary.

4.    Disconnect and plug all gas lines.

5.    With a hammer, begin breaking off the existing tile. Keep a trash can and vacuum nearby to help reduce clean up time. You will need to remove everything down to the wooden cabinet frame and drywall on the backsplash.

6.    If your cabinets are older, they may require a 5/8-inch plywood subtop over the top of the cabinets.

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